Cognito/SES giving error that Email is not verified despite being verified



Trying to set up cognito to use SES for sending emails. I have gotten the AWS account in question moved out of the SES sandbox and verified the email I wish to use. I have sent test emails from SES to my own email address to verify that the email works.

When I try to assign the email to cognito in SES i get the following error:

code: InvalidParameterException
message: Cognito received the following error from Amazon SES when attempting to send email: Email address is not verified. The following identities failed the check in region EU-WEST-1: arn:aws:ses:eu-west-1:<aws account id>:identity/info@<mydomain>

I have looked at the email and it is verified in SES in the eu-west-1 region. What is going on here?

  • Did you find a solution to your issue? I am facing similar where I cannot select a newly verified email in SES, either from a new user pool or one that was previously created within a different region.

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