Is there any way to assign the value of a tag dynamically in security profile of Amazon connect.

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I am configuring a security profile in Amazon Connect and am encountering a challenge with routing profiles and user tags. Both use the same key ("language") but with different values, such as "English" and "French". My objective is to set up a security profile that allows agents tagged with "language: English" can only assign themselves to the routing profile tagged as "English", and the same for French. I am seeking an optimized solution to manage this without the need to create a separate routing profile for each language.

Ammu
asked 5 months ago136 views
2 Answers
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I had a similar issue recently and unfortunately I had to set multiple RPs. Also remember that there’s a 4 tag limit in SPs, so agents will only be able to have up to 4 languages. Ultimately, I find Connects use of tags very limiting. :(

David

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dmacias
answered 5 months ago
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To implement tag-based access controls in Amazon Connect:

  1. Create tags for each language value (e.g., "language:English", "language:French").
  2. Assign the appropriate language tag to each routing profile.
  3. Create security profiles that permit access only to routing profiles tagged with the corresponding language tag (e.g., "language:English").
  4. Tag agents with the relevant language tag (e.g., "language:English").
  5. Assign the matching language-tagged security profile to each agent (e.g., "language:English").

https://repost.aws/questions/QU8SC_Df-dTT6NvcCT3qgXEQ/how-to-restrict-an-amazon-connect-agent-to-change-routing-profiles-only-to-a-subset-of-available-routing-profile https://docs.aws.amazon.com/connect/latest/adminguide/create-security-profile.html

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EXPERT
answered 23 days ago

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