Device blocked / reported lost or stolen

Question

Hello,
I  purchased an Echo Dot device, and during setup, I received a message saying "This device has been reported as lost or stolen."
I am the current owner and have proof of purchase.

Can you please help me verify this situation and let me know how to proceed to unblock or register the device? Device serial number: ****************
Thank you!

*Edit: Removed Device ID Serial Number — Aimee K.

AWS Support - Aimee · Answer

Hi there,

I'm so sorry to hear that you've had trouble with your Echo Dot.

To get help with this, please reach out to our team [here](https://www.amazon.com/gp/help/contact-us). They'll be able to look into this for you.

— Aimee K.

Cirjan Sorin · Answer

Thanks for the answer, but, I'm from Romania and I can't contact your team in any way. Can you help with this? Thanks for the help!

AWS Support - Aimee · Answer

Hi there,

If you live in Romania, you can get help by using the customer service options on the main Amazon website from which you placed your order.

— Aimee K.

Device blocked / reported lost or stolen

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