Issue with AWS Service Management Connector for Jira Service Management Cloud

0

I've installed the AWS Service Management Connector for JSM into Jira and provisioned the users using CloudFormation from the provided script on https://docs.aws.amazon.com/smc/latest/ag/jsmcloud-base-perms.html and all the connection tests passed.

However the SSM Incidents do not sync. The CloudTrail Event log shows that the sync requests fail with a ValidationException. I believe this is due to the creationTime filter.

Partial Event Redacted:

{
    "eventVersion": "1.08",
    "userIdentity": {
        "type": "IAMUser",
        "principalId": "AIXXXXXXXXXXXXXX",
        "arn": "arn:aws:iam::XXXXXXXXXX:user/SCSyncUser",
        "accountId": "XXXXXXXXXX",
        "accessKeyId": "AKXXXXXXXXXXXXX",
        "userName": "SCSyncUser"
    },
    "eventTime": "2023-03-22T14:41:55Z",
    "eventSource": "ssm-incidents.amazonaws.com",
    "eventName": "ListIncidentRecords",
    "awsRegion": "us-west-2",
    "sourceIPAddress": "xx.xx.xxx.xx",
    "userAgent": "Forge/4.2.0 ari:cloud:ecosystem::app/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
    "errorCode": "ValidationException",
    "requestParameters": {
        "filters": [
            {
                "key": "status",
                "condition": {
                    "equals": {
                        "stringValues": [
                            "OPEN",
                            "RESOLVED"
                        ]
                    }
                }
            },
            {
                "key": "creationTime",
                "condition": {}
            }
        ]
    },
    "responseElements": null,
    "requestID": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
    "eventID": "xxxxx-xxxx-xxx-xxxx-xxxxxxxxx",
    "readOnly": true,
    "eventType": "AwsApiCall",
    "managementEvent": true,
    "recipientAccountId": "XXXXXXXXXX",
    "eventCategory": "Management"
}

Current CF Template: https://servicecatalogconnector.s3.amazonaws.com/SMC_ConnectorforJSMCloud-AWS_Configurations_Commercial.json

Are there additional steps that are missing from the documentation or is this just a bug?

1 Answer
0

Please refer to our documentation. If you still have problems, please submit a support case.

profile pictureAWS
EXPERT
answered a year ago

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