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/How to make/access call recordings filenames/

How to make/access call recordings filenames

0

When we add enable Call Recording Behavior in contact flow the call recording files are pushed & stored in S3 with contactId_timestamp.wav format file.

We can get the contactId using Amazon connect stream API getContactId() event. I want to get the recordings of every call after call completed so to get the recordings from S3 i need to pass the key as filename in getObject Api.

So, i am trying to automate this in my code as after every single call it will fetch/pull the call recording and add it in my call activity, the same procedural we are experiencing in Search Contact Flow as after every call we get a audio file.

How to get the timestamp to make and access the call recording files by names? So far i what i have done is: -Used getObject Api to get/downloading the recording by filename.

require("dotenv").config();
const expres = require("express");
const app = expres();

app.listen(3001);

const aws = require("aws-sdk");
const multer = require("multer");
const multerS3 = require("multer-s3");

aws.config.update({
    secretAccessKey: process.env.ACCESS_SECRET,
    accessKeyId: process.env.ACCESS_KEY,
    region: process.env.REGION
})

const BUCKET = process.env.BUCKET
const s3 = new aws.S3(secretAccessKey = process.env.ACCESS_SECRET, accessKeyId = process.env.ACCESS_KEY);

 app.get("/download/filename", async(req, res)=>{
    const filename = req.params.filename
    let x = await s3.getObject({Bucket:BUCKET, Key:filename}).promise();
    res.send(x.Body);
})
1 Answers
0

Hello;

We are using Kinesis streams to get file information. Also I think you can create a lambda that is triggered when a new file is put in your s3 bucket. With these approaches you will have the exact filename. Thank you.

answered 3 months ago
  • Thanks @bbolek, I am using Amazon Connect Streams, can we get disconnecttimestamp somehow like contact.getQueueTimestamp() ? I wanted to make the filename by myself by adding contactId + disconnecttimestamp.

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