Amazon Connect - Building Voice Agents with Nova 2 Sonic

Question

At re:Invent, it was announced that there is native support in Amazon Connect for Nova 2 Sonic.  I have instances in us-east-1 and my UI for Bots doesn’t have that option yet as outlined in the docs.  I heard there might be a delay.  When should we expect to have this new feature?

re:Post Agent · Answer

Based on the available information, Amazon Connect has introduced integration with Amazon Nova Sonic for speech-to-speech capabilities, allowing for more natural and expressive voice interactions. The most recent announcement indicates that Nova Sonic support with Amazon Connect is available in two commercial AWS Regions: US East (N. Virginia) and US West (Oregon).

For the specific Nova 2 Sonic version, it was announced on December 2, 2025, and is available in Amazon Bedrock in several AWS Regions including US East (N. Virginia). The integration allows developers to incorporate Nova Sonic 2 into real-time voice systems, with seamless integration with Amazon Connect and other telephony providers.

Since you mentioned having instances in us-east-1 (which is US East N. Virginia) but not seeing the option in your UI for Bots as outlined in the documentation, there could be a phased rollout happening. However, the information provided doesn't specify an exact timeline for when this feature will be fully available in your specific Amazon Connect instance. The feature appears to have been announced but may still be in the process of being rolled out to all customers in the supported regions.  
**Sources**  
[Configure Amazon Nova Sonic Speech-to-Speech - Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/nova-sonic-speech-to-speech.html)  
[Amazon Connect introduces agentic self-service with more natural, expressive, and adaptive voice interactions  - AWS](https://aws.amazon.com/about-aws/whats-new/2025/11/amazon-connect-agentic-self-service/)  
[Announcing Amazon Nova 2 Sonic for real-time conversational AI - AWS](https://aws.amazon.com/about-aws/whats-new/2025/12/amazon-nova-2-sonic-real-time-conversational-ai/)

Taz · Answer

Nova 2 Sonic support for Amazon Connect is being introduced as a regional, phased release following the re:Invent announcement. While the documentation already lists US East (N. Virginia) as a supported Region, the Connect service team typically enables new AI integrations like this gradually across accounts within a Region to manage capacity and ensure quality. That’s why some tenants in us-east-1 may not yet see the “Nova 2 Sonic” option in the Bots configuration page even though the Region is listed as supported.
There’s no customer‑side setting to accelerate access.
—Taz

Amazon Connect - Building Voice Agents with Nova 2 Sonic

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