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Please cancel this AWS service

-1

I’ve been charged about 44,000 KRW every month by AWS on my credit card. I would like to cancel this AWS service, but I believe it’s from a subscription I signed up for several years ago, and I no longer remember the email address associated with the account. Since the payment keeps being automatically charged every month, I urgently request your help to cancel the service.

asked a year ago395 views

1 Answer
0

I understand your frustration with being charged monthly for an AWS account you no longer use or have access to. Unfortunately, I cannot directly cancel your AWS account for you through this conversation.

Since you don't have access to the original email address associated with the account, you'll need to contact AWS Support directly. You can do this without logging in by using the account support form (go.aws/account-support).

When contacting AWS Support, provide as much information as possible to verify your identity and ownership of the account, such as:

  • Any details you remember about the account
  • The name on the account
  • The billing address associated with the account
  • Information about the credit card being charged

In your support request, clearly explain that you no longer have access to the original email account but want to properly close the AWS account to stop the recurring charges.

Do not simply block the charges from your credit card, as this could lead to complications. Working directly with AWS Support is the proper way to resolve this situation.

If you do regain access to your account, you'll need to:

  1. Terminate all running resources (like EC2 instances, VPC resources, etc.)
  2. Go to Account settings
  3. Scroll to the bottom to find the "Close Account" option
    Sources
    I created an App several Years Ago that went under but linked it to AWS billing. I still get charged monthly | AWS re:Post
    Cancelling all services | AWS re:Post
    Request for continuous billing refunds and cancellation of payments and withdrawal of accounts | AWS re:Post

answered a year ago

AWS
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reviewed a year ago

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