how to contact billing support

Question

How does one contact the billing support team? I am being charged for this service, which I do not use. Whenever I contact AWS to resolve it, I am repeatedly told to contact the billing support team, but no information is provided as to how to contact the team.

Ivan Casco · Answer

Here are the general steps to contact AWS Billing Support:

1. **Open the AWS Support Center page**. You can do this by clicking on "Support" in the navigation bar at the top of the screen, then selecting "Support Center".

2. **Click on "Create case"**. This option is usually on the right side of the Support Center page.

3. **Select the type of case**. In this case, you would select "Billing".

4. **Fill in the case details**. This will usually include your AWS account number, a brief description of the issue, and other relevant details. Make sure to include as much information as you can to help the Support team resolve your issue.

5. **Submit the case**. AWS Support will get back to you by email, phone, or through the AWS Support Center, depending on the contact method you selected.

how to contact billing support

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