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Blu Age L3 Workshop - AppStream URL expired - Created a new streaming URL with same User ID. Not able to restore the data with S3 object.

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Hello, I am in the middle of the execution step and my streaming URL got expired and created a new one. But still I'm not able to restore the data that's synchronized with S3 object. I'm getting the following issue and no D drive present in the app stream session.

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1 Answer
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This is a common issue encountered during the Blu Age L3 Workshop when the AppStream URL expires. Here are some key points to consider:

  1. Data persistence: In AppStream environments, data is only persisted in the D:/PhotonUser directory. If your work was saved outside this location, it may not be recoverable.

  2. User ID importance: When creating a new streaming URL, it's crucial to use the exact same user ID as before. For the Blu Age L3 Workshop, this should be "BluAge-L3-Workshop-User". If a different user ID was used, it would create a new clean session without your previous work.

  3. S3 synchronization: User files are typically stored in an S3 bucket with a name starting with "appstream2-". The user profile is compressed and stored in a bucket starting with "appstream2-app-settings-".

  4. Troubleshooting steps:

    • Verify that you used the correct user ID when creating the new streaming URL.
    • Check if your AppStream configuration has access to the necessary S3 buckets.
    • Ensure that the fleet and stack configurations haven't changed.
    • If possible, try restarting the fleet.
  5. Error message: The error you're seeing about loading user settings could indicate issues with accessing or mounting the D: drive. This might be due to IAM permissions problems or storage configuration issues.

If these steps don't resolve the issue, you may need to open a support case with AWS for further assistance, as some of the required troubleshooting might involve non-public information.

Remember for future sessions to save important work within the D:/PhotonUser/My Files directory to ensure data persistence across sessions.

Sources
AWS BluAge AppStream - workspace folder disappeared due to streaming URL expired | AWS re:Post
Appstream: Original Appstream link is expired after 7 days, Application Persistent storage is active, New appstream link doesnt show the workspace in D:\ and configuration is reset. | AWS re:Post
APPSTREAM 2.0 Error loading user settings and accessing D: Drive | AWS re:Post

answered 2 years ago

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