File gateway connection to AD

Question

I am trying to connect file gateway to my active directory. It keeps on bringing me this error "Active directory settings could not be saved"
And on bottom of page it says
"The domain information in active direcotry settings could not be updated. Please try again"
It keeps on join in progress in status but doesn't connect.

Answer

Hi, it seems that you are having issues joining file gateway to your Active Directory domain. I would suggest checking the current Active Directory domain status on the gateway from [here](https://docs.aws.amazon.com/filegateway/latest/files3/enable-ad-settings.html) or using this [command](https://docs.aws.amazon.com/cli/latest/reference/storagegateway/describe-smb-settings.html). If you see an error message, I would recommend following this [troubleshooting](https://aws.amazon.com/premiumsupport/knowledge-center/storage-gateway-domain-join-error/) [guide](https://docs.aws.amazon.com/filegateway/latest/filefsxw/troubleshooting-file-gateway-issues.html#troubleshooting-ad-domain) to resolve the error.

File gateway connection to AD

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