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Thanks all. In the end my request was transferred/ excallated to , Daniel D., who did an amazing job and solved the case. Thanks!
answered 2 years ago
0
Which support plan do you use?
Developer support can take up to 3 days depending on the time you submit your question.
The following document is in Japanese but explains it.
https://aws.amazon.com/jp/premiumsupport/sla-dev-support-jp/
0
Thanks for the reply!
- plan: "developer".
- Article: submissions ~1hr before the weekend starts can take up to Tuestday 11:00 for a reply.
- My situation: submission wednesday 10:00, request for more info at 14:00 (great!) which I provided at 14:15. then for 3.5 working! days no technical response anymore (only once: im replicating the issue...) (bad!)
Do you have tips on how to handle these situations? As in my opinion this is really taking too long for a blocking issue on a payed support plan
thanks :)
answered 2 years ago
0
Technical investigations may take time.
I have waited 5 days in the past.
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