Locked out of account

Hello.

You must be able to operate the email address associated with the root user of your AWS account.
If the email address belongs to someone who has retired, the following document may be helpful.
https://repost.aws/knowledge-center/admin-left-need-acct-access

Please refer to the steps in the following document to sign in to your AWS account as the root user.
https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-root-user-sign-in-tutorial.html

If you contact AWS using the URL below, they may be able to provide you with a better solution.
https://support.aws.amazon.com/#/contacts/aws-account-support/