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/No further functionality after "eventType": "INITIATED" message while implementing Amazon Connect high-volume outbound communications/

No further functionality after "eventType": "INITIATED" message while implementing Amazon Connect high-volume outbound communications

0

I have just created Campaign in Connect with Contact flow, Then IAM policies, EventBridge and Pinpoint stuff with Creation of Segments & Journeys and in return i got the first event as "eventType": "INITIATED" with Type "VOICE". But then it stuck and nothing happen, it should dial a number using outbound queue as mention in the Documentation as below:

{
    "version": "0",
    "id": "35af9eb2-5dda-fafc-48ce-78f223478a85",
    "detail-type": "Amazon Connect Contact Event",
    "source": "aws.connect",
    "account": "XXX92XXX3XXX",
    "time": "2022-05-31T08:21:52Z",
    "region": "us-east-1",
    "resources": [
        "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4",
        "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4/contact/7b552ed3-b276-42ea-9837-31f8622f4fde"
    ],
    "detail": {
        "initiationTimestamp": "2022-05-31T08:21:52.769Z",
        "contactId": "7b552ed3-b276-42ea-9837-31f8622f4fde",
        "channel": "VOICE",
        "instanceArn": "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4",
        "initiationMethod": "API",
        "eventType": "INITIATED",
        "campaign": {
            "campaignId": "8b00b16f-b083-4a00-ae86-58332f524b2b"
        }
    }
}

In the end after the time ends it closed the journey with message "Message Not Sent". It should dial an outbound number at numbers added through segment and than return the events but somehow it doesn't working.

In CSV segment file what format we have to used for phone number? e.g. General! when we add E.164 phone in CSV file and saved it, it throw an alert "some features in your workbook might be lost if you save it as csv UTF-8 (comma delimited)". May be its changing the format.

1 Answers
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Hi Abdul. When you triggered the call in the Journey, did you have an agent logged in and in Available status? Also, be sure the agent you are using has the queue associated with the campaign in their routing profile. I have had similar results when I logged in with the wrong test agent or if I was not in Available.

answered a month ago
  • yeah i have rechecked a dozen times, agent is logged in and in available state.

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