- Newest
- Most votes
- Most comments
I understand your concern about the unexpected increase in your AWS billing. This is a serious issue that needs immediate attention. Here are some steps you can take to address this situation:
-
Review your AWS Billing Dashboard: Log into the AWS Management Console and carefully examine your billing details. Look for any services or resources that are consuming more than usual or any unfamiliar charges.
-
Check for active resources: Go through each AWS service in your account to ensure there are no unused resources still running. Sometimes, resources left active can lead to unexpected charges.
-
Use Cost Explorer: This tool can help you identify which specific resources are incurring higher costs than usual.
-
Set up billing alerts: If you haven't already, set up AWS Budgets or Billing Alarms to notify you when your usage approaches certain thresholds. This can help prevent future surprises.
-
Contact AWS Support: This is crucial. Open a case with AWS Support under the "Account & Billing" category. Explain your situation in detail, including the fact that your bill has increased 4x from your usual charges. AWS Support can investigate the issue and potentially assist with resolving billing discrepancies.
-
Consider optimizing your usage: Review your current usage patterns and see if there are ways to optimize and reduce costs.
-
Evaluate alternatives: If the increased costs persist and are indeed the "new normal," you may need to consider alternative storage solutions as you mentioned.
Remember, AWS Support is best equipped to help with account-specific billing inquiries and can provide detailed guidance on your particular situation. Don't hesitate to reach out to them for assistance with this urgent matter.
Sources
unexpected billing price | AWS re:Post
Stop the Bills please | AWS re:Post
unexpexted Billing | AWS re:Post
Whwn you say that you are going to have to move your storage if this is the new normal, does that mean you've identified storage as the service whose costs have increased?
Would this be S3 or EBS?
In last month's bill https://us-east-1.console.aws.amazon.com/billing/home?region=us-east-1#/bills?year=2025&month=3 scroll to the foot of the main pane and under the Charges by service tab expand the service(s) whose charges are of concern.
For comparison you might want to have the bill from a couple of months previous open in another tab https://us-east-1.console.aws.amazon.com/billing/home?region=us-east-1#/bills?year=2025&month=1
Also, as @iBehr says, have you been using resources that have recently ceased being part of your Free Tier entitlement (which in most cases is 12 months after the account was created)?
Hi there, the charges are for the relational database, they have a breakdown and it is this that has spiked and I need to know why - it is bizarre that it is so difficult to get assistance - Amazon is one of the richest companies in the world and they are too cheap to offer support. We have had this account for well over six years so it isn't an issue with the free tier
OK, so if it's RDS that's accruing the charges, and it was fine in February and the charges shot up in March .... bit of a shot in the dark here - are you running PostgreSQL 12?
This went EOL at the end of February, and if the database didn't have extended support disabled then it would have automatically have been enrolled in RDS Extended Support from the start of March, which costs $$$$$.
PostgreSQL 12 support notification (which would also have been sent by email several times in the months leading up) https://repost.aws/articles/AReDPfwfUHRmWKGXcyY-wswQ/announcement-amazon-rds-for-postgresql-12-will-reach-end-of-standard-support-on-february-28-2025-upgrade-your-database-before-march-1-2025
RDS Extended Support https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/extended-support.html
You can access support in the top right of this page under Resources > AWS Support Center.
You might check and see if you were using some resources under a Free Tier offer that has run out. You can check this in the Billing & Cost Management Console and then choose Free Tier on the left.
Relevant content
- AWS OFFICIALUpdated 6 months ago
- AWS OFFICIALUpdated 2 years ago
- AWS OFFICIALUpdated 6 months ago
How do I contact AWS support? They make it impossible to get to them
Log a billing support call at https://support.console.aws.amazon.com/support/home#/case/create?issueType=customer-service