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Correct. This setting is set when the instance is built and cannot be changed.
If you delete your instance and wait 5-15 mins you can reuse the same name (if that’s important)
Thanks Dan
As mentioned, this cannot be changed once created. But what you can do is NOT delete the current instance, create another one using SSO.
Now you can use the API UpdatePhoneNumber to move phone numbers from one instance to another within the same region. Other things that you can extract and push into the new instance are Users, Routing Profile, Queue, Contact Flow etc
But reporting data cannot be exported and imported. So if this has been running for a while, I recommend you keep the old one running for a bit for reporting purposes and finding older calls until it ages out (retention in Connect is 24 months)
Thank you for the detailed answer, this is very helpful.
You have to create a new instance unfortunately. Even via the API, it's not possible to update it. CreateInstance: https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateInstance.html UpdateInstance: https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateInstanceAttribute.html
Thank you. Is there a documented path clients with existing instances would take when having to re-create their instance in order to move so SSO? They would need to move the phone numbers, all flows, users, etc. Just trying to understand how this is typically approached?
If you want to move phone numbers between instances in the same AWS-Account via CLI, this is the documentation I've used in the past: https://repost.aws/knowledge-center/connect-migrate-phone-number
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Thank you. Is there a documented path clients with existing instances would take when having to re-create their instance in order to move so SSO? They would need to move the phone numbers, all flows, users, etc. Just trying to understand how this is typically approached?