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Hello, Thank you for connecting today. I replicated the setup on my end to implement the communication between Facebook Messenger to Amazon Connect CCP. During my replication I checked that the default behaviour allows you to send attachments to the agent from Facebook Messenger, which eventually generates download link for the agent to download the files. Are you trying to implement the default implementation mentioned here.
In addition to that, please note that for sending attachments via your Amazon Connect interaction, you will need to enable attachments for the Amazon Connect CCP.
In addition to that, kindly ensure that you are only sending supported filetypes from the chat.
Hope this helps.
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