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Can't Launch Zoom on EC2 Instance

0

Hi there,

I'm trying to setup an AWS Instance to record a Zoom Meeting. So to do this I setup a t2.xlarge instance with Windows Server 2022 Base and then installed the 64 bit version of Zoom from the Zoom website.

The installation was successful but the issue is that if I try and open Zoom.exe, nothing happens.

Would anyone have any suggestions regarding why Zoom wouldn't work? I installed OBS as another application and that seemed to work fine.

Thanks!

Jonathan

Topics
Compute
Tags
Amazon EC2Windows
Language
English
Digital Medium
asked 6 months ago398 views
4 Answers
0

Hello.

Have you checked the Windows event log or zoom log?
If you check the logs, there may be something recorded that will help identify the cause.
https://support.zoom.com/hc/en/article?id=zm_kb&sys_kb_id=0c61819f870ab91089a37408dabb356f
https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/event-error-codes?view=o365-worldwide

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Riku_Kobayashi
answered 6 months ago
0

Hi

I tried checking the event log but I couldn't actually see anything relating to trying to launch Zoom.

I'll have another look.

Digital Medium
answered 6 months ago
0

Have checked but don't seem to getting any logs from Windows or Zoom.

I do get quite a lot of logs and errors when I'm installing the application which I have put below. Is that unusual?

[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.742] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.742] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.742] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.757] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.757] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.757] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:29.85] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:29.85] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:29.85] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
Digital Medium
answered 6 months ago
0

I searched for the error message, but it seems that zoom may not have been installed correctly.
You may want to contact Zoom support.
https://community.zoom.com/t5/Meetings/Zoom-crashing-when-joining-a-meeting/m-p/24222/highlight/true

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Riku_Kobayashi
answered 6 months ago

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