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Connect does not find Lex bot for user prompt


I have created a Connect Contact Flow in which I am trying to use a Lex bot to prompt the user for input. I have created the bot and given it a version and alias. I have added to Connect under the Contact Flows page, but when I go to select the bot in the Get customer input dialog it only shows "Searching...". I've made sure they are both using the same voice / language, and they are in the same region. Is there some sort of permissions issue I'm not seeing?

asked 8 months ago73 views
1 Answer

This had something to do with the user I was accessing Connect with. I created a new instance with a new administrator and now I am able to add Lex bots in my contact flow.

answered 8 months ago

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