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New Workspaces - Mac Client - Immediate Disconnect

1

Hi all - new to this and to this forum. Any input is appreciated. I created a new account and a Windows performance tier instance in Workspaces. I installed the latest client on my Mac, the instance is running, but it immediately disconnects at login. No error is given other than "Disconnected. You have been disconnected. Try reconnect. If you need help, contact your administrator".

I have done the network test, made sure my instance is running, ensured no IP restrictions exist, and verified my registration code. However, every time I try the Workspaces app on my Mac, after successful login I get a blank white box for 1-3 seconds then the message above. Unfortunately I don't have another machine to test it from.

Topics
End User Computing
Tags
Amazon WorkSpaces
Language
English
DK
asked 9 months ago506 views
1 Answer
0

1.Check the Client log on your mac, usually place to check is **~/Library/Logs/Amazon Web Services/Amazon Workspaces/ ** 2. When did you installed the client on MAC, last bug fix for this issue was on April 30,2024. if you are not on latest might have the issue because of that, try reinstallation 3. You can try to ping the Workspace endpoint from your MAC to make sure no block. 4. If possible try to reset the password/registration code
5. Try rebooting the workspace

Krupal
answered 9 months ago
  • DK
    9 months ago

    Thank you for your response. See below.

    1. No logs on my machine
    2. I just installed this week from download, version is 5.21.0.5194
    3. I can't ping any of the addresses in the page in us-east, but i assume they block ICMP.
    4. I am not given an option to change the registration code.
    5. The workspace has been rebooted.
      I did notice my workspace has a private non-routable IP address (172.16.x.x). There are no rules in the IP Access list. My understanding is if there are no rules, it is a blanket allow all. Or perhaps it is a deny all and I need to create a rule ?
  • DK
    9 months ago

    To update on my troubleshooting, I found the logs here: /Users/<username>/Library/Application Support/Amazon Web Services/Amazon WorkSpaces/logs/WSP

    In the WSP logs I find: 2024/07/30 19:18:45.374 [INF] DCV:main-channel - Client requesting transport feature code: 1 2024/07/30 19:18:45.589 [INF] DCV:main-channel - Connection aborted: 20 2024/07/30 19:18:45.595 [INF] DCV:libdcv - Channel dcv::main (1, 0x600002690e80) disconnected from client 3.227.5.39:4195 for reason normal 2024/07/30 19:18:45.597 [INF] DCV:client - DCV connection failed: Authentication failed connecting to server (domain dcv-protocol-error-quark, ConnectionError: ConnectionError::OperationCancelled) 2024/07/30 19:18:45.597 [INF] DCV:client - Status changed to ConnectionError

    Not sure what authentication is failing (Workspaces app takes my user login), but digging in further.

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