Amazon connect Bootcamp instruction not working?

Question

When I try to add a number in my first connect instance as the instructions direct it will not accept any DID number I choose and tells me I have reached my limit of phone numbers for the instance, the documentation for the boot camp says I am allowed 5 and I have none. Since the account it directed me to open is a basic account I have NO tech support can anybody help.

Answer

What is the exact error message you are getting? Do you have any phone number already in that account and instance?

As the error suggests, contact Support so they can solve the issue, use an Account & Billing support case. The limits are described in our documentation (check Phone numbers per instance section) https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html:
```
It's possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number. All the issues that cause this error message require help from AWS Support to resolve.
```
If you just created a new account, may be you can try to launch a new t2.micro EC2 for a few minutes and try your workflow again. Otherwise, you will have to go through a support case for this.

Amazon connect Bootcamp instruction not working?

Relevant content