Snowcone shipping

0

I've ordered Snowcone (import job) from London region for shipping locally, chose express delivery. It's been over 24 hours and the status is still 'job created', with no sign of it being prepared or shipped. I can't find any indication as to how long AWS takes to ship the device. It's really frustrating as I need to plan according to its delivery.

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cavit
asked 2 months ago73 views
2 Answers
1

Since it has been over 24 hours with no status update, contacting AWS Support directly is the best course of action. They can provide you with detailed information about the shipping status and any potential issues causing the delay.

Steps to Contact AWS Support:

  1. Log in to the AWS Management Console.
  2. Navigate to the AWS Support Center.
  3. Click on Create case.
  4. Select Service limit increase or Account and billing support (choose the option that best describes your issue).
  5. Provide the details of your Snowcone order, including the job ID, region, and the express delivery request.
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EXPERT
answered 2 months ago
1

Hello,

please try this solution it will be helpful for you.

To resolve the delay with your AWS Snowcone shipment, follow these steps:

Check AWS Snow Family Console:

1. Log in to your AWS account.
2. Navigate to the AWS Snow Family console.
3. Look for any updates or messages related to your job status.

Contact AWS Support:

Open a Support Case:

   1. Go to the AWS Support Center.
   2. Click on "Create case".
   3. Select "Technical support" or "Account and billing support" depending on your needs.
   4. Fill out the required information, detailing your issue with the Snowcone shipment.

Phone Support:

If you have a support plan that includes phone support, use the provided number to call AWS support directly for quicker resolution.

please look at AWS Document Link you will get more information.

https://docs.aws.amazon.com/snowball/latest/snowcone-guide/snowcone-shipping.html

EXPERT
answered 2 months ago
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EXPERT
reviewed a month ago

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