FRUSTRATION / Exam passed / Grade : pass

1

Hello,

I want to report an extremely bad experience giving the AWS Cloud practitionner exam on 07/21/2022. Apologies if this is not the right place to post this experience as I did not find any other forum to post exam-related experiences. I appeared for AWS cloud practitionner exam on 07/21/2022. After completing the exam, I submitted the exam for the result and was very happy to see the screen "Grade: PASS. Congratulation! You have successfully passed the AWS .... Within 5 business days, you will receive an email stating your exam result ......"

After that, I thought that the exam is now over, as I sat for another 30 seconds and did not see any notification from Proctor or any other dialog on the PASS result screen. I took the photo of the screen from my mobile to keep it for my records so that I don't lose my result and have proof (Already made it with Personvue exam center without any problem). Right then I saw a screen stating your exam is terminated due to a violation of taking photos and within 10 seconds screen closed.

I chatted PSI (Jessica) and explained the matter that I completed the exam and saw the result on the screen as "PASS". Only after that, I take the picture. She told me to wait email. I also opened a ticket on AWS side because This is a very frustrating situation. It's not acceptable for AWS/PSI to make candidates suffer and lose belief in the certification process.

I found on internet people which have encountered such bad experience (As my english is not fluent, I took same explanation.): https://repost.aws/questions/QUCV5L0SLUSFWBSGTi413jEg/exam-revoked-after-passing-bad-experience-with-psi-online-aws-solution-architect-associate-exam If it happens to many candidate, it 's maybe time for PSI/AWS to bring some clarification in process.

  • Hello, could the situation be resolved? Do you have your certification now?

asked 2 years ago5432 views
3 Answers
0

I am sorry you had a frustrating experience. Until you completely close/exit the exam delivery application/browser, you are still being proctored. The proctors have a strict set of rules to follow and properly revoked your exam as you used your cell phone which is against our policies.

Your exam result and case information will be reviewed by the AWS Certification Exam Security team. They will make the final determination on your result and will post that to your AWS Certification portal within 5 business days.

Kim

AWS Certification

AWS
answered 2 years ago
0

Hello Kim

Many thanks for your feedback. Please let me provide you full statement about how situation can be frustrating.

I'm IT manager and technical support manager for a International company which is software editor. As main IT manager in my company, I'm interested with cloud adoption for our internal needs. I also accompany my dev team with moving forward with delivery our solution as saas in our software model distribution. Moreover, as techsupport manager, our customers asks us to be on their side for implementing Cloud environment (for them) on which we implement our software solution. So, for some years now, I build lot of cloud environement for test, dev and prod. Until now, I was mainly trained on Microsoft Azure solution. I've passed lot of certification (az900,az303, az305, sc900, dp900) with personvue exam center. (Each time, I passed an exam with personvue, I made a photo of result without any problem)

It's important for us to have some alternative to Microsoft and as our customer can ask for it, we were also interested by AWS. As my CTO ask me, I follow this AWS course and pass this certification. I spend time (a lot of), money for it. So, I pass this certification; I press on button "End my exam". In my language, End means Finish (I'm French). I've got message saying ""Grade: PASS. Congratulation! You have successfully passed the AWS .... Within 5 business days, you will receive an email stating your exam result ......" " So, at that stage, I made a photo in order to have a proof for me and my boss. I'm not a cheater. I do not break rules in my life.

Certification should be for a company like yours a source of motivation and adoption of your solution. It was the plan for me. My objective was to start with practitionner certification and then, AWS Certified Solutions Architect. Because of this bad process, it causes a negative experience about AWS. I'm sure that AWS managers can find such situation ridiculous. I hope that you can change this negative optinion and turn situation on a positive way in a timely manner.

Best Regards,

answered 2 years ago
0

Hello

thanks for your follow up I ve got certification frustration remains

best regards

answered 2 years ago

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