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Question

2022-05-24T11:40:42.292+05:30

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{
    "accountId": "231935139027",
    "organizationId": "m-8ef9cd271dc24eaea718b459f9cbaae6",
    "traceId": "d5ded513f32c2f87ee09300bbd46657b",
    "eventTime": 1653372642292,
    "event": {
        "bouncedRecipient": {
            "status": "5.0.0",
            "action": "Failed",
            "emailAddress": "cetinalihan@domain.com",
            "reason": "You are currently not allowed to send this e-mail. Please try again later."
        },
        "eventName": "OUTGOING_EMAIL_BOUNCED"
    }
}

I am using Email Client to send emails, But emails are bounced, and when I check log files, the above issue was listed in that.

Pls help. How we can fix this issue.

robinkaws · Answer

Hi,

I'm sorry to hear you're experiencing problems sending mail. This error is returned when you have reached the sending limit of your account. Are you using a custom domain or the free awsapps.com domain? The free awsapps.com domain has a very low limit.

Kind regards,
Robin

MTarun · Answer

Thank you for your Time and Reply.

Que# Are you using a custom domain or the free awsapps.com domain? The free awsapps.com domain has a very low limit.

Reply# No we are using our own domains, And all domains are verified, All records are added in the DNS zone to verify # Domain ownership, WorkMail configuration, Improved security, and Improved email delivery.

Que # What is sending limit per hour for the WorkMail account?

robinkaws · Answer

Hi,

If you're using a custom domain you can still be over the allowed sending limit. Have you been sending a lot of mail? I can be that your account has been limited due to abuse concerns. If this is the case please check you Personal health dashboard in your AWS account for a reach out message.

Kind regards,
Robin

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