how to handle bounces in amazon SES

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I have a return and exchange page for my E-commerce website. Every time they initiate a return/exchange an email is sent at the time of submission and when their request has been accepted or rejected. The email is stored in the dynamo database and the email is fetched from there. How do I handle bounces and complaints since I am not actually maintaining a list directly and if possible I don't want to use SNS to receive bounces and complaints

1 Answer
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To handle bounces and complaints in Amazon SES, you can configure bounce and complaint notifications to be sent to an Amazon SNS topic or an Amazon SQS queue. However, if you prefer not to use SNS to receive bounces and complaints, you can still handle them by periodically checking the bounce and complaint metrics in the Amazon SES console or by using the Amazon SES API. Here are the steps to handle bounces and complaints using the Amazon SES console:

Log in to the Amazon SES console and navigate to the Email Sending Dashboard.
Click on the "Bounces" or "Complaints" tab to view the corresponding metrics.
Review the list of bounced or complained emails and take appropriate action, such as removing the email address from your mailing list or investigating the cause of the bounce or complaint.
Optionally, you can export the list of bounced or complained emails to a CSV file for further analysis.

Here are the steps to handle bounces and complaints using the Amazon SES API:

Use the Amazon SES API to retrieve the bounce or complaint metrics for your account.
Review the list of bounced or complained emails and take appropriate action, such as removing the email address from your mailing list or investigating the cause of the bounce or complaint.
Optionally, you can export the list of bounced or complained emails to a CSV file for further analysis.

Note that handling bounces and complaints is an important part of maintaining a good sender reputation and ensuring that your emails are delivered successfully. It's important to take prompt action on bounces and complaints to prevent further issues and maintain a good relationship with your email recipients.

profile pictureAWS
answered a year ago

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