Charged during free trial period for AWS Business Support

It appears there may have been a misunderstanding about the nature of the AWS Business Support trial. While AWS does offer a promotional period for Business Support, it's not entirely free. Here's what likely happened:

During the promotional period for AWS Business Support (which typically lasts 60 days), you are still charged the public pricing for the support. However, AWS provides a refund or credit equal to the monthly Business Support charges.

The key points to understand are:

1. You are initially charged for the support during the trial period.
2. A refund or credit is then applied to offset these charges.
3. The refund method depends on your payment type - if you pay by invoice, a credit memo is issued; otherwise, a refund is applied to your payment method.

If you've been charged over $100 for a single support question, it's possible that:

1. The charges you're seeing are the initial charges before the refund/credit is applied.
2. You may have exceeded the trial period without realizing it.
3. There could be a misunderstanding about which support plan you're enrolled in, as different plans have different pricing structures.

To resolve this issue, it's recommended that you contact AWS Support directly. They can review your account, explain the charges in detail, and help determine if you're eligible for any refunds or credits. They can also assist in ensuring you're on the correct support plan for your needs going forward.
Sources
AWS Business Support