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Everything lost after suspension

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I need help restoring everything after having my account reinstated. Can AWS do it for me?

1 Answer
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After your AWS account has been reinstated following a suspension, you may find that some resources appear to be lost or inaccessible. For Lightsail Relational Databases specifically, they might show up with an "Unknown" status after reinstatement.

Here's how to recover your resources:

  1. For Lightsail Relational Databases:
  • Contact AWS Support to recover a database snapshot that was saved before your account was suspended
  • Once AWS Support has restored the snapshot to your account, you can create a new database from this snapshot
  • Navigate to the Lightsail snapshots page, find your database name, and use the "Create new database" option
  • You should then delete the old database with "Unknown" status (without creating a new snapshot during deletion)

For other AWS resources that appear to be missing after account reinstatement, you'll need to contact AWS Support directly by opening a case under the "Account and billing" category. Be prepared to:

  • Provide details about your account
  • Explain which resources you're trying to recover
  • Follow their guidance for specific resource recovery

AWS Support is the primary channel for resolving these post-suspension recovery issues, as different AWS services may have different recovery procedures.
Sources
Account suspension and reinstatement: Lightsail Relational Database recovery | AWS re:Post
Account is suspended or closed | AWS re:Post

answered 9 days ago
AWS
EXPERT
reviewed 9 days ago

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