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/AWS Connect call agents without being logged in/

AWS Connect call agents without being logged in

0

Hi,

Please help. For my use case I need AWS Connect agents to answer customer calls using their mobile. I managed to configure pick-up from mobile phone for each agent but it will forward calls only if the user in logged in into the Agent console. How can I make the mobile phone forward to function only for the call center opening schedule?

Thank you

1 Answers
1

If you want to transfer to phone numbers without needing to have someone be logged in you could check for opening hours and if it is during opening hours use a Lambda function to retrieve the phone number you want to dial from a DynamoDB table and then make an outbound phone call using the "Transfer to phone number" block.

answered 5 months ago

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