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Fail Amazon Q Application Integration With Microsoft Teams
I have this error, when I am trying to integrate one Amazon Q application with Teams:
There was an error processing your Amazon Q Business chat. Error from Q Business: User is not authorized for this service call. (Service: QBusiness, Status Code: 403, Request ID: cb155525-dbaa-408a-a023-8de96071522a) (SDK Attempt Count: 1)
My Integration, this appear in Team like App
My Application integration in Identitty Center.
The same user in the Identity Center, and add the application the integration trusted, has the same name and email, that use en Teams
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Based on the error message and information provided, it appears you're experiencing an authorization issue when trying to integrate Amazon Q Business with Microsoft Teams. Here are some potential reasons and steps to troubleshoot:
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User Authentication: Ensure that you're using the same user account in both Amazon Q Business and Microsoft Teams. The error suggests that the user trying to access the service is not authorized, which could mean a mismatch in user accounts or permissions.
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Subscription Tier: Verify that you have an Amazon Q Business subscription. The Teams integration is only available for Amazon Q Business users, not for other tiers.
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IAM Permissions: Check that the IAM roles and policies associated with your Amazon Q Business application have the necessary permissions to interact with Microsoft Teams. You may need to update your IAM policies to allow the required actions.
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External Authentication: Amazon Q does not support users who authenticate using external SAML providers. If you're using such a provider, this could be causing the issue.
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Application Environment: Ensure that your Amazon Q application environment was not created with IAM Federation, as this is not supported for Teams integration at this time.
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Teams Organization: Confirm that you have a paid Teams organization, as this is a requirement for the integration.
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Console Access: Try accessing the Amazon Q console and verifying the integration settings there. Sometimes, permissions issues can be resolved by reconfiguring the integration through the console.
If you've verified all these points and are still experiencing issues, it would be advisable to contact your Amazon Q admin or AWS support for further assistance. They may need to check the specific error logs to identify the root cause of the authorization failure.
Sources
Configuring the Amazon Q Business Microsoft Teams (Teams) integration for use - Amazon Q Business
Troubleshooting the Amazon Q Business app for Microsoft Teams - Amazon Q Business
Troubleshooting Amazon Q Business identity and access - Amazon Q Business
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