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UPDATE: If any academic researchers end up in a similar situation as me, I HIGHLY recommend switching to Prolific Academic. Their features are better, and they will actually respond to you if you have an issue. I ended up taking my money to Prolific instead and got my data just as quickly (with better quality)!!! I thought I would post this since I'm sure other researchers will run into this issue since there is no transparency on the problem.
Hello,
I am very sorry to hear this is happening. I would advise you to contact our MTurk Support using this form:
https://support.aws.amazon.com/#/contacts/aws-mechanical-turk
They have the tools and insight to assist with issues such as this, please be sure to include all the details the space will allow.
- Brian D
Relevant content
- asked a year ago
AWS OFFICIALUpdated 2 years ago- AWS OFFICIALUpdated a year ago
It says a request to increase the limit was submitted, but how long will this take to get approved? I didn’t get a time-estimate and unfortunately, if I don’t get this request approved by the end of the week, I’ll need to move to a different platform and take my research funds elsewhere.
There was no transparency on this issue (that seems to be impacting a lot of people), and requesters only find out just as they are ready to publish their HIT.
Hi there, We unfortunately don't have visibility to look into our MTurk team's queue or approval process turnaround time. However, your request will be addressed in the order received. Thank you very much for your patience as you await a response.
Best regards, - Sokita
The response I received was:
It is unclear to me which part of the participation agreement I'm not fulfilling. I've had an AWS account for a long time for S3 storage, but since merging AWS with mturk account I can't create HITs of any dollar amount.
Any ideas on how to follow-up?
I submitted through support for but suspend aws and requester too want i will do