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How to track calls which were not in compliance?

0

How to track the calls which were not in compliance using contact search?

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Muhammad Imran
asked 8 months ago199 views
1 Answer
1

What do you define as "compliance"? Depending on the definition, one way will be to see if Contact lens real-time/post-call rules can help detect keywords during agent's conversation with the Customer. You can also trigger actions like sending email/creating TASK based on these rules. Refer https://docs.aws.amazon.com/connect/latest/adminguide/build-rules-for-contact-lens.html

AWS
Vikas P
answered 8 months ago
  • Muhammad Imran
    8 months ago

    Non Compliance mean identify calls that did not adhere to certain rules, regulations, or standards. I want to find these calls.

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