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Amazon Connect's built-in authentication does not support MFA directly. MFA support would be accomplished through using a SAML 2.0 identity provider. If you are looking for an AWS-supported identity provider that supports MFA, AWS IAM Identity Center could be used. Third-party IdP's like Azure AD, Okta, etc would also work. Note, the authentication method on your Amazon Connect instance cannot be changed after creation. If you need to switch authentication methods, you need to create a new Amazon Connect instance.
Some additional reading on this architecture: https://docs.aws.amazon.com/connect/latest/adminguide/configure-saml.html
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