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Hello.
You can check the CNAME record when you add the domain using the steps in the document below, so why not try adding it to Route53 yourself?
https://docs.aws.amazon.com/amplify/latest/userguide/to-add-a-custom-domain-managed-by-a-third-party-dns-provider.html
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Just had this issue. Make sure your contact information for the domain is verified. AWS sends you an email that, for me, went to spam. https://us-east-1.console.aws.amazon.com/route53/domains/home?region=us-east-2#/DomainDetails/<your-domain.com>
Once i was verified it worked
answered a year ago
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