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Looks like similar issue with me too. For sure, I rescheduled the exam, did not get confirmation email, thought there is a delay in sending / receiving email. Now exam is not there in my dashboard. I'm waiting for response from customer support. Reading here, wondering same problem can not happen to so many people. Amazon should not allow its reputation to go away like this.
I am in the same boat. I had rescheduled the exam to a later date. I didn't receive any email and presumed it will eventually follow. When, I login a couple of hours before the revised exam date, I didn't see anything. Upon reaching out to Pearson, they tell me it's a no show. This is unbelievable as I am sure there is some technical glitch that's causing all these issues. I have even asked the support team to look into the clickstream data to verify my actions and help troubleshoot the issue.
If you rescheduled correctly, you will receive an email confirmation of updated changes.
Please submit a ticket to the AWS Training & Certification customer support team, and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.
hello there i did not receive any mail but i m sure that i did rescheduled my exam and now it is showing an registeration as well as no show for the previous date. will i actually get my voucher back because it is expensive
The first step is to contact AWS Support as soon as possible and explain the situation to them.
you can appeal this matter with AWS Support
Same happened with me, my exam was on April 1st and I rescheduled it to April 8th but it's not showing in dashboard. @rePost-User-5846781 did you find any solution ?
Please submit a ticket to the AWS Training & Certification customer support team, and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.
If the answer I provided led to a resolution, please approve the answer for improvement of the re:Post community!
Hi, I faced the same issue today. My exam was originally scheduled for 20th August, however, due to health issues, I rescheduled it to 21 August, but when I tried logging in on the exam day, it said No Show!!?? And I clearly remember it saying that the reschedule is done on the portal. Did you find any solution?
Same for me I scheduled my to May 1 but then reschedule it to May 6 Hawaii time. Just tonight I checked my exam and it says no show. It must be a common issue with rescheduling of AWS exams!
Same thing happened to me. I even sent a screenshot to my company showing that i rescheduled it as it is a procedure. My exam was suppose to be on Dec 7th, but on Nov 29th I changed the exam date to Dec 21st. I even heard from another friend this happened to them as well. Hoping they fix the issue, especially if other people have been getting the same error. I contacted Pearsonvue and Amazon support. Pearsonvue said they would send me an email looking into it further, but still waiting.
Have you got the solution on this