Rescheduled AWS Certification but shows no show

Hi All,

I bought my first aws certification on 13th March and scheduled it on 25th March. On 22th march, i rescheduled to 26th March and I am very sure i rescheduled it because i even received an email after that.

Today on 26th march it says i have missed the exam which was on 25th March. When I checked my email on the 22th March, it was actually reminder? Do they usually send reminder 3 days before the exam? i remembered it was like right after i rescheduled it.

I am sure that i scheduled the exam to 26th march and i even remember it telling me to get ready 30 minutes before the exam. Had anyone faced rescheduling issue before?

One reason i can think of is that i might not have finish rescheduling due to UI/UX issue and that reminder emailed that somehow misguided me that it was the end of the rescheduling process.

Is there anyway i appeal or to have them to check if did i really rescheduled my exam and maybe google analytics on where did i stopped on that day?

Thanks in advance.