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Root User Sign in and password recovery Disabled

0

New user who setup a root account as well as IAM user to study for SA cert. Enabled MFA on both root and IAM user. ***Now, I am unable to login as root. *** I enter the correct email/password combination and receive an "Authentication Failed- Signing in with the root user is disabled for your account. You need to re-enable this feature. " message. I am able to log in to my IAM user however. I have tried the troubleshooting root user suggestions from the official documentation but it appears they are all disabled (password recovery, etc).

How can I regain access to my Root user for my account?

Topics
Security, Identity, & ComplianceManagement & Governance
Tags
AWS Identity and Access ManagementAWS Management Console
Language
English
AWS
AWS-User-1840502
asked 2 months ago151 views
1 Answer
0

Hello.

If you can sign in with an IAM user, I recommend opening a case with AWS Support under "Account and billing".
In this case, it is a sign-in issue, so you should be able to get support by contacting "Account and billing".
Inquiries under "Account and billing" can be made free of charge.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

If you are an IAM user and cannot contact AWS Support, please contact AWS from the URL below.
https://support.aws.amazon.com/#/contacts/aws-mfa-support
https://support.aws.amazon.com/#/contacts/aws-account-support/

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EXPERT
Riku_Kobayashi
answered 2 months ago
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EXPERT
Giovanni Lauria
reviewed a month ago

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