can not remove account from organization

Question

I used aws organizations remove unused account command but not able to remove the account and the error message as following  
  
"An error occurred (ConstraintViolationException) when calling the RemoveAccountFromOrganization operation: The member account must be configured with a valid payment method, such as a credit card."  
  
can anybody suggest?  
  
**Remark:** this account was created with wrong email so it never completed the account sign-up steps. so can not used AWS organization console to remove this account.

RandyTakeshita · Answer

Hi,  
This sounds like the same problem as this one.. So, just regurgitating the reply from AWS support below:

```
The actual process as you describe, requires you to log-into the account with root credentials, complete the sign-up steps and then remove the account from the Organization. Since, the email no longer works, I would suggest you to reach out to the Accounts & Billing team via a support case to check if there is a way to change the root email address on the account. 
```

-randy

can not remove account from organization

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