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InternalFailureExceptions are generally a catch-all for unexpected error conditions in Neptune. These are not always server-side error conditions, but can sometimes be caused by a poorly formed query. If you see an InternalFailureException, please open an AWS Support case with the details of your cluster so that we can assess the situation and determine the cause of the failure.
For other users that may see this thread in the future, please open a support case or reach out to neptune-reppost@amazon.com with details where/when you are seeing an InternalFailureException.
answered 8 months ago
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It's hard to know just from the exception what may have happened there. Are you able to share a code snippet showing what was being attempted at the time of the failure? Is this something that happens every time, or just happened once/happens occasionally?