Urgent: Used AWS for learning purposes but recieved unexpected charges on my account and already opened a case ID but no response.

I understand this is a stressful situation with unexpected charges on your learning account. Here's what you should know about your support case:

Regarding Your Case Response: AWS support cases are handled based on your support plan level. If you're on the Basic Support plan (the free tier), response times can vary, and some case types may have longer wait times. For billing and account issues, AWS typically responds within 24 hours for accounts with paid support plans, but Basic Support may take longer.

What You Can Do:

1. Check your case status: Log into the AWS Support Center in your console to see if there are any updates to your Case ID ************.

2. Contact AWS Billing directly: You can also reach out through the billing section of your AWS account or use the "Contact Us" option specifically for billing inquiries, which may get faster attention for financial matters.

3. Request a credit review: AWS does have processes to review charges for accounts used for learning purposes, especially if resources were unintentionally left running. When you communicate with support, clearly explain:

• That you were using AWS for educational purposes
• The resources were left running unintentionally
• You've already deleted all resources
• Your financial situation

4. Be patient but persistent: If you haven't received a response within a reasonable timeframe (3-5 business days), you can reply to your existing case to bump it or create a follow-up inquiry.

AWS has been known to work with customers on unexpected charges, particularly for learning accounts, so continue working through the support process you've already initiated.

*Edit: Removed case ID — Ben G.