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domain is not resolving, and the current status shows `serverHold` under "Domain status code"

0

Hello,

I recently registered the domain zillaparishadnanded.in through Amazon Route 53. However, the domain is not resolving, and the current status shows serverHold under "Domain status code".

Key details:

  • Domain: zillaparishadnanded.in
  • Registered via Route 53 on August 1, 2025
  • WHOIS shows registrar as GANDHI.NET or similar (instead of Amazon Registrar)
  • There is no pending verification visible in Route 53
  • Contact information is accurate
  • Domain status in Route 53 includes:
    • clientTransferProhibited
    • serverHold
  • Name servers are properly configured (AWS default)

The unexpected serverHold status is blocking DNS resolution.

Also, the registrar listed in WHOIS (gandhi.net) does not have accessible contact information or support channels, so I cannot escalate from their side.

Can someone from AWS help clarify:

  1. Why the domain is on serverHold despite successful registration?
  2. Whether AWS or the .IN registry (INRegistry) has placed a restriction?
  3. How to resolve this and get the domain live?

Please advise the next steps as we are planning to go live and the application is down

Thanks in advance!

1 Answer
0

If your domain status shows "serverHold," this indicates that an administrator has blocked your domain at the registrar level, which is why it's not resolving. The "serverHold" status prevents your domain from being published to the DNS, regardless of whether your name servers are properly configured.

Since you registered the domain through Route 53 but WHOIS shows a different registrar (GANDHI.NET), there might be an issue with the registration process or a discrepancy in the domain ownership records.

Here are the steps you should take:

  1. First, confirm the domain status by running a WHOIS lookup:
whois zillaparishadnanded.in

This will help verify the "serverHold" status and identify the actual registrar.

  1. Since you registered through Route 53 but see a different registrar listed, you should contact AWS Support immediately. This is the most direct path to resolution since only the registrar can remove a "serverHold" status.

  2. When contacting AWS Support, provide:

  • Your domain name
  • AWS account details
  • The WHOIS information showing the "serverHold" status
  • The discrepancy between your registration through Route 53 and the WHOIS information showing GANDHI.NET

The "serverHold" status could be due to several reasons:

  • Pending domain ownership verification
  • Compliance issues with the .IN registry requirements
  • Administrative hold placed by the registry
  • Issues with the registration process

Since this is for official local governance use, mention this when contacting AWS Support as they may be able to expedite the resolution process. Only the registrar or the registry can remove the "serverHold" status, so direct contact with AWS Support is your best course of action.
Sources
Resolve website access issues in Amazon Route 53 | AWS re:Post
Troubleshoot DNS propagation issues that occur after a domain transfer. | AWS re:Post

answered a year ago

  • its been more than 24 hrs but no response from aws support for the case opened

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