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That link to a previous post about this covers it pretty thoroughly. As @Brettski-AWS mentions it's a known account-based issue.
Your Basic (free) support doesn't cover technical support but this is an Account issue so you can raise a support case for it. Please follow the approach another person on that previous post used:
I filed a request in the Support Center as: Account & Billing, Service: "Account", Category: "Other Account Issues", Severity: "General Question".
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I did that but the account rep I got would not help and said I needed to post - I guess I can try again and hope I get someone willing to help.
The trick is to not raise it as a technical issue, and stress it's an account issue. Quote @Brettski-AWS, he's very high profile. I can't tell you his real name without checking with him first but let me know if you get stuck.
They were able to solve the issue - thanks!