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"error on line 1 at column 1: Document is empty" when looking at VPN setup options.


Hi Community,

I am attempting to create my first Site to Site VPN connection. I am getting a "error on line 1 at column 1: Document is empty" on all VPC and VPN screen options. I have been getting this error before creating any VPN, VPG, or Client Gateway. I refreshed the screen several times and the error went away. I created my site to site connection and was able to establish a connection however some times the results are Mixed. I was previously seeing that one tunnel 1 was up and tunnel 2 was down. Now tunnel 1 and 2 are down. During troubleshooting, when looking at the VPC dashboard all connections will read error and get the error "error on line 1 at column 1: Document is empty". After refreshing the screen several times the issue will go away. I am wondering if this is causing issues with my setup. I have been following the following article to help setup my Site to Site connections.,Virtual%20Private%20Network%20(VPN).&text=Give%20your%20VPN%20Connection%20a,subnet%20behind%20the%20pfSense%20appliance.

Thanks for your assistance.


1 Answer

Hi Aaron,

The error you mention is not AWS or VPN specific error.

Are you accessing the console from behind a corporate firewall or a client VPN? If so, try is bypassing it or doing the same console access from off-site, to narrow down where the issue might be. Perhaps try a different browser as well.

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answered 2 months ago

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