Hosted website not resolving all the time

Question

Hello we have a domain we bought from fasthost, the nameserver for it is pointing to aws ones as we have a hosted zone at route53

d2fccx.com - bought at fasthost, nameserver changed to ns-1031.awsdns-00.org, ns-1561.awsdns-03.co.uk, ns-82.awsdns-10.com and ns-1003.awsdns-61.net

At Route53 we have the following:
![d2fccx_dns](/media/postImages/original/IMwuBgtKcGQ3-kAYwe-hz88A)

We host a number of sites for customer and we ask them to change nameservers to ns1.d2fccx.com and ns2.d2fccx.com

When I visit the website via different networks it is being served but we've had reports website is not resolving by other visitors so I checked here and see that not all have ticks 
https://dnschecker.org/#A/www.ferriersflorist.com

Could someone let me know what I'm missing?

Thanks

Suchita_J · Answer

Hi,

```
ferriersflorist.com.	172800	IN	NS	ns1.livedns.co.uk.
ferriersflorist.com.	172800	IN	NS	ns2.livedns.co.uk.
ferriersflorist.com.	172800	IN	NS	ns3.livedns.co.uk.
;; Received 476 bytes from 192.43.172.30#53(i.gtld-servers.net) in 29 ms

www.ferriersflorist.com. 3600	IN	A	3.11.116.241
;; Received 68 bytes from 217.160.82.244#53(ns2.livedns.co.uk) in 19 ms
```
If you would like to change the Authoritative name servers for your domain, you would need to work with your Registrar.

Steve_M · Answer

The nameservers for **ferriersflorist.com** are **ns1.d2fccx.com** & **ns2.d2fccx.com**

These are A-records whose value is the PTR record for two AWS Route 53 nameservers.
```
$ whois ferriersflorist.com
.
.
Name Server: ns1.d2fccx.com
Name Server: ns2.d2fccx.com
.
.
$ nslookup ns1.d2fccx.com
Server:		127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	ns1.d2fccx.com
Address: 205.251.196.7
Name:	ns1.d2fccx.com
Address: 2600:9000:5304:700::1

$ nslookup ns2.d2fccx.com
Server:		127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	ns2.d2fccx.com
Address: 205.251.198.25
Name:	ns2.d2fccx.com
Address: 2600:9000:5306:1900::1

$ getent hosts 205.251.196.7 2600:9000:5304:700::1 205.251.198.25 2600:9000:5306:1900::1
205.251.196.7   ns-1031.awsdns-00.org
2600:9000:5304:700::1 ns-1031.awsdns-00.org
205.251.198.25  ns-1561.awsdns-03.co.uk
2600:9000:5306:1900::1 ns-1561.awsdns-03.co.uk
$
```
These are two of the four nameservers for **d2fccx.com** :
```
$ whois d2fccx.com
.
.
Name Server: ns-82.awsdns-10.com
Name Server: ns-1003.awsdns-61.net
Name Server: ns-1561.awsdns-03.co.uk
Name Server: ns-1031.awsdns-00.org
.
.
```
Why is it setup like this?

AWS-User-knoxy · Answer

I can find a SOA:

;; ANSWER SECTION:
     ferriersflorist.com.	86400	IN	SOA	ns2.ferriersflorist.com. mason.direct2florist.com. 2024030501 10800 3600 1209600 1080

However this does not quite match what dig +trace is telling me (truncated):
     ;; Received 501 bytes from 199.7.83.42#53(199.7.83.42) in 220 ms
 
     ferriersflorist.com.	172800	IN	NS	ns1.d2fccx.com.
     ferriersflorist.com.	172800	IN	NS	ns2.d2fccx.com.
     ;; Received 172 bytes from 192.41.162.30#53(192.41.162.30) in 44 ms
 
     www.ferriersflorist.com. 86400	IN	CNAME	ferriersflorist.com.
     ferriersflorist.com.	86400	IN	A	3.11.116.241
     ferriersflorist.com.	86400	IN	NS	ns2.ferriersflorist.com.
     ferriersflorist.com.	86400	IN	NS	ns1.ferriersflorist.com.
     ;; Received 139 bytes from 3.11.116.241#53(3.11.116.241) in 21 ms

I'm not 100% sure this will fix whatever is going wrong but for a start,  ask your customer to fix their SOA and NS records to match '.com' delegation.

However I suspect the real issue is with the registrar for 'ferriersflorist.com' as **I intermittently see SERVFAIL for NS lookup for 'ferriersflorist.com'**.

Why are you not hosting 'ferriersflorist.com' in a Route53 hosted zone rather than on an Ec2 instance which also appears to be hosting 'www.ferriersflorist.com'.  DNS on EC2 instance is not resilient,  plus it's not best practice to have multiple services (DNS,  HTTP/S)  on a single instance as attacks on one can impact the other.

Hosted website not resolving all the time

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