- Newest
- Most votes
- Most comments
Can you please provide more details on the use case? How do you plan to use these agent and interaction events?
You can subscribe to agent and interaction events that come from the agent workspace in an App built by you and added as a Tab to the Agent workspace. Please refer. https://docs.aws.amazon.com/connect/latest/adminguide/3p-apps.html
Hi Check these steps to resolve issue:
Yes, it is possible to customize the Amazon Connect Agent Workspace to suit your needs. The Agent Workspace can be customized to subscribe to agent and interaction events, and you can achieve this using the Amazon Connect Streams API.
Here's a general approach to subscribing to agent and interaction events from the Agent Workspace:
- Setting up the Streams API First, you need to include the Amazon Connect Streams API (connect-streams.js) in your project. This API allows you to interact with the Amazon Connect CCP (Contact Control Panel).
https://docs.aws.amazon.com/connect/latest/adminguide/agent-workspace.html
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-streams.html
Thanks for quick response.
Actually, I need to customize the agent workspace using the connect stream API rather than CCP.
Is there a way to subscribe events like connect.core.initCCP?
Relevant content
- AWS OFFICIALUpdated 7 months ago
Hi @Vikas, Actually I'm trying to integrate the Salesforce CRM into Agent workspace using 3rdParty App Integration and to pass the agent workspace interaction & agent events to perform record popup in salesforce when chat comes.
Please reach out to the Salesforce team to see if it's allowed to IFrame Salesforce CRM. My understanding is Salesforce doesn't allow it.
Once confirmed with Salesforce you can use these resources https://docs.aws.amazon.com/agentworkspace/latest/devguide/getting-started.html https://docs.aws.amazon.com/agentworkspace/latest/devguide/api-reference-3p-apps-events-and-requests.html