Amazon Connect :VoiceMail Express: Create a case in Salesforce parameters

Question

Hello,

We have set up Service Cloud Voice in Salesforce with Amazon contact center. 
We have installed the Voicemail Express package from GitHub.
Then, when the customer press 3 to leave a voicemail message, it is creating a Voice Call Record and a case later on with a link to the voicemail message in salesforce.
However, the voice call record is not related to that case, it's too bad because we loose the contact information ( in Salesforce, the phone number of the incoming call is associated to a contact if it exists ). 
We would like to link the VoiceCallId to the Case when it is created in Salesforce but I don't find what is creating this case and I don't find neither where to add this parameter, can you help me please?

Thank you.

gthomas · Answer

The case creation with Voicemail Express is done via a Lambda function 'sub_salesforce_case.py'

There are a few options you could use to link these records.

1. Create a new Lambda function to query salesforce for the voice call record, and then link it to the case.  You could invoke this function from sub_salesforce_case.py and pass the created case number as a parameter to the child function.
2. You could also use Lightning Flows to implement a similar style of logic in Salesforce via Process Builder

Amazon Connect :VoiceMail Express: Create a case in Salesforce parameters

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