Voice id Validation error
1
I have set up a flow but when I call I'm getting a Validation exception. Call is not connected error and I'm not being connected this is my contact flow:
1 Answer
- Newest
- Most votes
- Most comments
0
You'll need to update your contact flow by moving the Set Contact Attributes block after the Set VoiceID Block. The Validation Exception is likely occurring because CustomerID is not being properly set on the Contact Flow.
Follow Step 3 on this Admin Guide page to see the required blocks and block ordering to follow.
answered a year ago
Relevant content
AWS OFFICIALUpdated 3 years ago- AWS OFFICIALUpdated 2 years ago
- AWS OFFICIALUpdated 3 years ago
- AWS OFFICIALUpdated 3 years ago
Thanks for your answer that worked! Some quick questions can I enrol someone to voice id without transferring to agent? also can I use a Lex bot to ask them a question at the beginning of the call to authenticate them?
Glad to hear that it worked! To answer your questions:
In order to meet with personal data protection laws, VoiceID enrollment consent must be captured and performed by an agent.
A lex bot could be used in the IVR to solicit utterances from the caller in order for VoiceID to provide an authentication score. e.g. "In a few words, tell me what you're calling about today". VoiceID needs at least 5 seconds of customer audio to assign an authentication score.
Ok thank you, I'm getting this error when I'm trying to enrol a user in voice id Voice ID error Enrollment is currently unavailable. Ask the caller to please try enrolling in a future call
You may want to investigate Cloudwatch logs for further context of that error. If you're still experiencing issues, please engage AWS Support for assistance.