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/Use Customerdisplay name in amazon connect contact flow/

Use Customerdisplay name in amazon connect contact flow


I am trying to built some logic using "customerDisplayName" which is used to pass customer name from the chat widget to my amazon connect contact flow. However, I am unable to find the attribute /variable in contact flow so that I can build some logic around it. How do I access this customer attribute in contact flow ?Any help is much appreciated.

1 Answers

customerDisplayName is not available as a contact attribute, but you can pass the same value to a user-defined contact flow attribute. See the following link in the admin guide for instructions on passing contact attributes:

answered 2 months ago

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