Voicemails in Amazon Connect

In Amazon Connect, managing voicemails involves several steps, but the specific process for deleting voicemails after listening to them isn't directly handled within the Amazon Connect interface itself. Here’s a detailed explanation of how this typically works, including references to relevant resources:

1. Voicemail Storage and Access: Amazon Connect handles voicemails by storing them in an Amazon S3 bucket associated with your Connect instance. When a voicemail is left, it is saved to an S3 bucket specified in your contact flow settings. Reference: Amazon Connect Contact Flows

2. Accessing Voicemails: You can listen to voicemails through the Amazon Connect console or by accessing the S3 bucket where the voicemails are stored. Typically, you use the AWS Management Console to navigate to the S3 bucket and download or stream the voicemails. Reference: Amazon S3 Console Guide

3. Deleting Voicemails Manually: After you have listened to a voicemail and decide to delete it, you need to manually remove the voicemail file from the S3 bucket. Here’s how you can do it:

1. Log in to the AWS Management Console and open the Amazon S3 console.
2. Navigate to the bucket where the voicemails are stored.
3. Locate the voicemail file you want to delete. This file will typically be named or tagged in a way that identifies it as a voicemail.
4. Select the file and choose Delete from the actions menu.
5. Confirm the deletion by following the prompts. Reference: Deleting Objects from S3

4. Automating Deletion: For automated deletion, you can set up an S3 Lifecycle policy. This policy allows you to define rules for automatically deleting objects after a certain period.

1. Navigate to the S3 bucket in the AWS Management Console.
2. Go to the Management tab and click on Lifecycle rules.
3. Create a new rule and configure it to delete objects based on criteria such as age (e.g., delete voicemails older than 30 days).
4. Save the rule and ensure it is applied. Reference: S3 Lifecycle Management

5. Connect API for Advanced Management: For more advanced or automated voicemail management, you can use AWS SDKs with lambda or the AWS CLI to script the process of listing and deleting voicemail files from the S3 bucket. Reference: AWS CLI Command Reference for S3

6. Voicemail-Express-Amazon-Connect: If you are using voicemail-express-amazon-connect to setup your voicemail, it is mentioned in the documentation that, "Voicemails are configured for a retention period of up to 7 days. After 7 days, the recordings and the presigned URL is no longer valid, and the recordings are lifecycled. During deployment, you have the option to configure the lifecycle window, if desired. Additionally, you have the option to keep, archive, or delete voicemail recordings."