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Monitron gateway commissioning failed

0

When Adding a monitron gateway to my project i can see it on the web portal for a few seconds during commission then it disappears saying commissioning failed on my mobile app.

I have reset the gateway to factory multiple times.

The only consideration is that it might have been added to another project that was deleted in the past by a colleague.

Is there any logging to enable to help figure this issue out?

Topics
Machine Learning & AI
Tags
Amazon Monitron
Language
English
Ryan
asked 6 months ago173 views
1 Answer
0

Please refer to AWS's troubleshooting guide, which lists many possible explanations for the device's down status. This tool will help them identify and handle the issue faster.

https://docs.aws.amazon.com/Monitron/latest/user-guide/troubleshooting.html#gateway-fail2

AWS
AWS-User-7653869
answered 6 months ago

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