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Unsuccessfully sign-in to Kiro with builder ID

0

All in all I am trying to cancel my Q dev service. The problem is I cannot signin to my Kiro account using Builder ID. The signin page is keep coming. I tried sevelar browsers (Seferi, Chrome, Firefox) I tried clearing my cache and using private window. Nothing help. I am using Mackbook Pro, MacOS Sequoia

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2 Answers
4

Option 1: Disable Network Privacy Filters (iCloud Private Relay)

MacOS Sequoia includes enhanced privacy features that can interfere with cross-domain authentication tokens. Disabling these temporarily often resolves the redirect loop.

  • Navigate to System Settings > [Your Name] > iCloud > Private Relay.
  • Toggle Private Relay to Off.
  • Additionally, in Safari Settings > Advanced, uncheck "Use advanced tracking and fingerprinting protection".
  • Restart your browser and attempt the login again.

source: https://support.apple.com/en-us/102022

Option 2: Amazon Q CLI

If the web-based login continues to fail, you can bypass the standard browser-initiated handshake by using the command line. This triggers a "Device Flow" which is more resilient to browser redirect issues.

  • Open your Terminal.
  • Run the following command to reach the subscription management page directly:
q chat
  • Inside the interactive session, type:
/subscribe --manage
  • Copy the URL provided in the terminal and paste it into a Private/Incognito window. This forces a clean authentication session that often bypasses the Sequoia local cache loop.

see: https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/q-admin-setup-unsubscribe.html#unsubscribe-builder-id

EXPERT
answered 2 months ago
-1

In many cases, this type of sign-in issue is caused by network-level interference. We’ve seen it resolved by disabling any active VPN or local antivirus/security software, as these can block or alter authentication redirects.

Suggested Troubleshooting Steps:

  • Disable VPN (if enabled)
  • Temporarily turn off antivirus or endpoint security tools
  • Try from a different machine
  • Switch to a different network (e.g., use a mobile hotspot)

These steps help isolate whether the issue is related to your local environment or network configuration.

answered 2 months ago

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