Request for Billing Assistance - Free Tier Account

Question

I hope this message finds you well.

I am a new AWS user currently exploring and learning the platform using a Free Tier account. Unfortunately, I noticed that a bill has been generated for my account without my involvement or knowledge. As I am in the learning stage and not employed or using AWS for business purposes, I am unable to pay the bill.

Could you kindly assist in reviewing my account and help with the cancellation of the charges? I would greatly appreciate your support in this matter, as I aim to remain within the Free Tier limits during my learning phase.

Thank you for your understanding and assistance.

Best regards,
Niranjan N

re:Post Agent · Answer

I understand your concern about unexpected charges on your AWS Free Tier account. Let me provide some clarification and guidance on this matter.

First, it's important to note that while the AWS Free Tier offers a range of services at no cost, it does have specific limits and conditions. Even as a Free Tier user, you can incur charges if you exceed these limits or use services not covered by the Free Tier.

Here are some key points to consider:

1. The Free Tier typically lasts for 12 months from the date of account creation and includes specific usage limits for eligible services.

2. Not all AWS services are included in the Free Tier. It's crucial to check which services are covered and their respective limits.

3. AWS billing is done on a monthly basis, with invoices generated at the end of each month. The charges you're seeing might be a forecast or running total before Free Tier credits are applied.

4. To avoid unexpected charges, it's recommended to regularly monitor your usage through the AWS Billing and Cost Management console. You can set up alerts to notify you when you're approaching Free Tier limits.

5. If you believe you've been charged unfairly or in error, the best course of action is to contact AWS Support directly by creating a billing support case. They can review your account usage and charges in detail.

6. For future reference, consider using AWS Budgets to set cost thresholds and receive notifications when your usage approaches or exceeds these limits.

If you're certain that you've stayed within the Free Tier limits and still received charges, I recommend reaching out to AWS Support for a thorough review of your account. They have the tools and authority to investigate billing issues and can provide the most accurate and personalized assistance.

Remember, while learning and exploring AWS, it's crucial to stay informed about the services you're using and their associated costs to avoid unexpected charges.

**Sources**  
[I need help with Billing. | AWS re:Post](https://repost.aws/questions/QUsSiSubC-QU6btEyqoIyO0w/i-need-help-with-billing)  
[Getting help with your bills and payments - AWS Billing](https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html)  
[I Have Use Free Tier Account But Charge Coming | AWS re:Post](https://repost.aws/questions/QULOsVrX_qQoOhBTbTIKbpoA/i-have-use-free-tier-account-but-charge-coming)

Request for Billing Assistance - Free Tier Account

Relevant content