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Root account transferred to closed email address - stuck in a catch-22 with no access to PRODUCTION account

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Root access for our production website was unwittingly transferred to an account that was closed previously. I'm shocked Amazon would allow root access to be transferred to a blocked account. Amazon support wont deal with the issue until we log in an submit a support case - but we cannot submit a support case using a closed account! It's a catch 22 which we've be trying to resolve with Amazon for a few weeks now

Topics
Management & Governance
Tags
AWS Account Management
Language
English

asked 4 years ago427 views

1 Answer
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When was the previous account closed? Within 90 days of closing your account, you can sign in to your account and log a support case.

AWS

answered 4 years ago

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